Site loading

Get 10% off ready to wear

Sign up to our newsletter for 10% off your first Ready To Wear order

Frequently Asked Questions

We have put together this list of our most frequently asked questions, to assist with any queries you may have. Please don’t hesitate to contact us directly if your query is not covered below. You’ll find our contact email and telephone number at the bottom of the list.

Tell me more about the bespoke process.
We will see you multiple times when you first commission a bespoke garment from us as we make and refine the perfect fit for you. At the end of the process we will have a unique pattern that perfectly fits your body. All our bespoke garments are fully hand made, creating excellent shape and finish.

What are your standard terms of payment?
We charge for all of our garments up front. This enables us to pay our cloth, trimmings and other vital suppliers up front, which gets us better pricing. We then pass on these savings to our customers.

How long does it take to have a suit made?
Production times vary depending on the workload at any given time but typically we advise 10-12 weeks for our bespoke suits and 5-6 weeks for our bespoke shirts.

How many times will I need to visit you to have my suit made?
We don’t specify a minimum number of fittings as we won’t allow a suit to go out unless we’re totally happy with it. However, on average it’s between 2-3 fittings for a suit and 1-2 fittings for a shirt.

What is the Process?
Book your consultation, choose your cloth and styling details, have your measurements taken and from here, the making process begins. After this you’ll have several fittings to ensure a perfect fit.

Can I look at examples of your tailoring before I buy?
We have an extensive gallery of garments available for you to view on our website. Each of our shops has a selection of mannequins on display, and as each also contains a workshop, garments can be seen during the making process.

How many cloths do you have for me to choose from?
Over 5000, sourced from the UK’s top mills and selected Italian suppliers.

Do you offer an alterations service?
Yes. We offer alterations to our garments and garments made by others. See our Alterations page for more information.

Do you keep my information for future orders?
Yes. Once your pattern is drafted, it is adjusted at each fitting to ensure the perfect fit for your future orders.

Do I need to make an appointment?
We would always advise an appointment being made so we can allocate the appropriate amount of time to give you the best possible service.

Can I have my garments sent out to me?
We are happy to send any garment after your final fitting.

What are your opening hours?
Our opening hours can be viewed on our Contact page.

How often do you offer appointments in New York?
We have a permanent base in New York. To see our location or to book an appointment please visit our Contact Page.

How often do you offer appointments in Stockholm?
We have a permanent base in Stockholm. To see our location or to book an appointment, please visit our Contact Page.

Can bespoke garments be refunded?
As ordered goods are custom-made, they can neither be returned nor refunded, and the standard 28 day refund policy does not apply. This does not affect your statutory rights and does not apply to faulty goods.  Cad & The Dandy Ltd retains full discretion on whether a product is deemed faulty or not. Faulty orders will only be refunded by the original method of payment less the cost of any credit card fees.

Not found what you’re looking for?
For further help or assistance on any aspect of our business, please call us on +44 (0)207 434 4344 or email